17.11.08
An 18.3 per cent rise has been seen in the quality management and liability recording market over the first half of 2008, it has been reported.
Total revenues over the first six months of the year stood at $1,336 million (£893.2 million), up from $1,230 million during the equivalent period in 2007, according to research conducted by DMG Consulting.
According to the market analyst, further growth in the segment is expected over the next two years, although at a lower rate due to the impacts of the global economic slowdown.
Donna Fluss, president of DMG Consulting, said the quality management and liability recording market was expected to outperform a number of other contact technology sectors.
She added: "These solutions are viewed as mission-critical because of their ability to improve customer retention and the
customer experience, and generate incremental revenue."
Technology investments can also help improve
employee retention rates, according to Michael George, chairman and chief executive officer of Taleo.
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