17.11.08
CCT together with Orange were the sole partners invited to a special press and analysts conference in Lisbon on Thursday 6th and Friday 7th November to discuss how collaboration with Cisco and their Smart Care services are providing added value to clients.
Smart Care is a relatively new service which encompasses all that Smart Net provided but with the addition of proactive support, assessments and notifications linked to Cisco’s product database.
Smart Care enables CCT to proactively support clients around the world 24 hours a day 365 days a year. It provides a monitoring service linked to Cisco’s product library that enables CCT’s clients to not only benefit from a dependable infrastructure today and but also the insight to sustain it into the future.
In addition CCT has been able to launch a new service to clients considering upgrading their VoIP service. CCT is able to simulate what would happen to a clients network if a voice service was deployed using a CCT tool developed with Smart Care. This enables the client to identify any issues in advance and have more confidence in going forward with a project.
The event was designed to share Cisco’s future vision with leading analysts and the media and CCT were invited to attend as an experienced partner and practitioner.
“I would like to thank James and CCT for their contribution they generated quite a buzz at the conference” Nick Earle, Cisco’s Senior VP of Services “CCT is clearly an early pioneer in this field”
Nick went onto say “I would like to take this opportunity to thank James Hughes and CCT for bringing the conference to life. Word soon got around the conference and by the second day James was presenting to a packed room. His contribution was extremely valuable sharing experiences in supporting sophisticated network environments and CCT’s vision for how Collaborative services with Cisco will continue to add value in the future.”
James Hughes, CCT Head of Service Delivery explained “Smart Care enables us to underpin our four client promises; firstly to provide insight together with proactive advice and support, secondly to be a trusted partner in maintaining dependable infrastructure, thirdly to bring clarity to often complex technical issues and lastly to share market leading technical expertise with our clients”
“Through using Cisco Smart Care, we enable our clients in IT departments to spend less time fire fighting and more time developing, through maintaining a dependable voice and data infrastructure. In partnership with CCT it enables our clients to continually understand what they have on their network, the system readiness of devices, the load on the network, as well as providing rapid notification of any failures and the cause of those failures.”
See James Hughes conference interview Nick Earle, Cisco’s Senior VP of Services in Europe at
http://uk.youtube.com/watch?v=wVcOaPAJ_XU