29.10.08
On Friday 24th October 2008, CCT launched their exclusive online Call Centre Manager's Diary - a weekly summary provided by an anonymous Contact Centre Manager.
Provided in partnership with the CCMA, this online blog has been developed to provide an interesting, thought-provoking and, hopefully, amusing weekly account of the daily trials and tribulations that modern day call centre professionals face.
Every Friday, this intrepid professional will offer a unique insight into their role within a leading UK insurance company. Over the coming weeks, visitors to www.cctonline.co.uk will be able to watch the "saga" unfold.
Read the latest "Diary of a Call Centre Manager" entries below
Week 1 - Introductions, Stun Guns and Bomb Threats!
Week 2 - All Change!
Week 3 - Dragon's Den